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This statement summarizes the values of ROP members. These set the foundation for the ROP Member Code of Ethics and provide the industry standard for the asset recovery industry. These are the core beliefs that govern our methodology and guide our decision-making.

We adhere to the highest standards of accuracy and truth in advancing the interests of those we represent and in communicating with the public.

We responsibly use specialized knowledge, techniques and experience. This knowledge is valuable to our clients and customers and we provide this expertise for profit, assuming risk and often incurring costs in advance. As a result, we profit from our expertise in a manner that is neither unconscionable nor unfair.

We are faithful to those we represent and those we transact with.

We deal fairly with clients, customers, employers, competitors and vendors.

We follow all local, municipal, State and Federal laws, statutes and guidelines when conducting asset recovery.

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1. Allow up to 3 business days for us to review your questions or concerns and respond. Of course, in order to speak openly with the ROP member, we will share your name as a reference for the correspondence or complaint.
2. If you do not receive a response within 3 business days, please re-submit this form.  You can also email us directly at the email on our contact page, if you receive no response within 3 business days.
3. You understand and agree that ROP is a professional organization.  As such, ROP does not pursue any form of legal action against any member or client/customer.  While ROP conducts a basic background check and polices its members through these complaints, ROP takes no responsibility for the actions or statements given directly or implied by any of our members.  ROP's sole means of addressing issues with our members is reviewing all complaints and, if it is believed the member is conducting themselves unethically or unprofessionally, removing the member from affiliation with our organization.  Conversely, falsified complaints by unscrupulous competitors will be treated as fraud and ROP will provide any information given here to the ROP member if asked, for legal purposes.
4. If your concern or complaint is with regard to documentation or forms or agreements the member sent you, please also fax those documents to 704-786-9963, and reference the ROP member you have a complaint against.

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